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Order & Shipping

Kidultverse

By Kidultverse

• 16 articles

How long will it take to receive my order?

When your order is in stock, we typically get it processed and shipped within two working days (Monday to Friday). Certainly, we always strive to ensure your order meets the carrier's daily deadline, so you receive it as soon as possible. For UK deliveries, we use Royal Mail, while Parcel Force handle our international orders. Just pick your preferred shipping method, and once it's on its way, we'll send you a tracking number (if applicable) so you can keep an eye on its progress. Happy shopping!

Last updated on May 06, 2026

Why haven't I received updates from the tracking number?

If your order is placed outside of Royal Mail or Parcelforce's regular working hours (Monday to Friday before 12:00, excluding bank holidays), your tracking details will be updated on the next working day. This update will occur once your parcel arrives at their Mail Centre. If you're eager to receive your item quickly, we recommend placing your order before Thursday each week to ensure timely processing.

Last updated on May 06, 2026

Why the dispatch and pre-order time of Gunpla is so long?

The dispatch and pre-order time for Gunpla can be long for several reasons: High demand: Gunpla is a popular hobby and the demand for new releases and limited edition kits can be high. This leads to long wait times for pre-orders as the manufacturers need time to produce enough kits to meet the demand. Manufacturing time: The process of creating a Gunpla kit is time-consuming and involves multiple steps such as molding, painting, and assembly. This can lead to longer wait times as the manufacturers need time to produce the kits. Quality control: Gunpla manufacturers are known for their attention to detail and high-quality products. This means that they take their time to ensure that each kit is of the highest quality before it is dispatched. Shipping: Once the kits are produced, they need to be shipped to retailers or directly to customers. This can also add to the wait time, regarding the peak season of logistic and other unconditional environment, especially if the kits are being shipped internationally from Asia. Thus, it takes much longer time in the Europe and the United Kingdom.

Last updated on May 06, 2026

Why should I place a pre-order instead of waiting for the in stock products?

There are several reasons why you might want to place a pre-order for a product rather than waiting for it to become available in stock: Guarantee of Availability: When you place a pre-order, you reserve the item and are guaranteed to receive it as soon as it becomes available. This is especially important for highly anticipated or popular products that may sell out quickly when they are released. Early Access: Some companies offer pre-order customers early access to products or exclusive bonuses, such as free gifts or discounts. This can be a great way to get your hands on a product before it becomes widely available and at a lower price. Price Protection: Pre-ordering can also protect you from price increases that may occur after the product is released. Some retailers offer pre-order pricing guarantees that ensure you will pay the lowest price for the product, even if the price goes up before it becomes available. Time Savings: Waiting for a product to become available in stock can be time-consuming and frustrating, especially if you need the item quickly. By pre-ordering, you can save time and avoid the hassle of checking for stock availability.

Last updated on May 06, 2026

How will you proceed a combination of in-stock and pre-order items in the same order?

To avoid any delays in receiving your in-stock items, we are no longer support an in-stock & pre-order items ordering together. We recommend placing two separate orders. Alternatively, you can contact our order team to arrange for and pay for early dispatch of your in-stock items.

Last updated on May 06, 2026

What is "Temporarily Full" of the pre-orders? Can I make order again?

"Temporarily Full" indicates that all current pre-order slots are filled, as we have a limited stock allocation. If more slots become available from the manufacturer, we'll reopen pre-orders. To stay updated, you can sign up for our restock email notifications or keep an eye on our Facebook and Instagram for the latest restock news.

Last updated on May 06, 2026

How accurate is the estimated time of arrival (ETA) listed on website?

We've got two types of estimated arrival times (ETAs) on our website to help you plan: 1. "Working days" indicate actual in-stock items, either at our supplier's warehouse or our worldwide warehouse, all set for dispatch. 2. Specific dates or end-of-month timelines refer to estimated dates for pre-order items. These may occasionally shift due to supply shortages, UK shipment delays (often seen with Gunpla), or manufacturing hiccups for new items. We're always in touch with our suppliers to give you the most accurate ETAs, both on our website and via in-stock alerts on our Facebook Page. Thanks for your understanding!

Last updated on May 06, 2026

Can I combine the shipment and any discount for the fee?

We're all about reducing carbon footprints, so we'll combine your shipment wherever possible. Our system might initially calculate a lump-sum for all items in your order, but don't worry – we'll do our best to adjust and refund any excess shipping costs to your payment method (like debit or credit cards). If you've got a mix of in-stock and pre-order items, we'll either ship the in-stock items first or get in touch with you to make arrangements. Let's make the world a little greener together!

Last updated on May 06, 2026

How to track my order?

Stay updated on your order by visiting the carrier's website: Royal Mail: https://www.royalmail.com/track-your-item Parcel Force: https://www.parcelforce.com/track-trace

Last updated on May 06, 2026

Why my delivery was delayed by the carriers?

Sometimes, shipments get delayed due to factors like bank holidays, weather conditions, strikes, or other unforeseen events. To stay updated on the latest service information, feel free to check out the following websites: Royal Mail: https://www.royalmail.com/ Parcel Force: https://www.parcelforce.com/service-updates Stay in the loop, and thanks for your patience!

Last updated on May 06, 2026

Do you ship internationally?

Yes, we do ship internationally. We use Royal Mail International and Parcel Force for overseas shipments. Royal Mail includes additional insurance compensation cover up to £150, while Parcel Force coverage is £300. You can choose your preferred carrier and calculate your shipping fee before making the payment.

Last updated on May 06, 2026

What should I choose for international order?

While Royal Mail International and Parcel Force both fall under the Royal Mail Group, and the former does provide a more cost-effective shipping solution, we highly recommend our customers opt for Parcel Force for their international deliveries. Thanks to our special partnership, Parcel Force offers a quicker delivery service, particularly to our customers across Europe, with delivery times ranging from 1 day+ to 5 days+. In comparison, Royal Mail International often takes over a week due to transit and extended customs clearance times. Furthermore, Parcel Force offers greater flexibility with parcel size, allowing you to ship more of your favourite kits in one single, exciting package! So, when you're contemplating your carrier options, don't hesitate to choose Parcel Force for a faster, more flexible delivery service. Happy shopping!

Last updated on May 06, 2026

Any special offers / discount for Europe shipping?

We're excited to offer our European fans an amazing 'One Fixed Price' shipping offer! This special promotion is applicable to a multitude of European countries, including but not limited to Ireland 🇮🇪, Belgium 🇧🇪, Luxembourg 🇱🇺, the Netherlands 🇳🇱, Denmark 🇩🇰, France 🇫🇷, Germany 🇩🇪, Monaco 🇲🇨, Greece 🇬🇷, Italy 🇮🇹, Portugal 🇵🇹, Spain 🇪🇸, Austria 🇦🇹, Bulgaria 🇧🇬, Croatia 🇭🇷, Czechia 🇨🇿, Estonia 🇪🇪, Finland 🇫🇮, Hungary 🇭🇺, Latvia 🇱🇻, Lithuania 🇱🇹, Malta 🇲🇹, Poland 🇵🇱, Romania 🇷🇴, Slovakia 🇸🇰, Slovenia 🇸🇮, Sweden 🇸🇪, Cyprus 🇨🇾, Andorra 🇦🇩, Norway 🇳🇴, San Marino 🇸🇲, Switzerland 🇨🇭, Turkey 🇹🇷. Under this offer, you can fill up your cart with items weighing up to 30kg, and pay a fixed shipping price for Euro Economy or Priority no matter the weight. The more items you order, the more you'll save on shipping for that 30kg box! So go ahead, start shopping now and witness the savings for yourself!

Last updated on May 06, 2026

What will you use if I use the free shipment code?

Depends on the size, all local free shipment will use Royal Mail Tracked 48 or Parcel Force Express 48 service.

Last updated on May 06, 2026

What should I pay attention while I'm using the Shopify Shop App?

In the current design of the Shopify Shop App, notifications or product descriptions regarding "pre-order" status are not available to customers. Therefore, before placing an order through the app, we recommend that you visit our website to determine whether the item you're interested in is in-stock or available for pre-order.

Last updated on May 06, 2026

Can I change to self pickup in your shop after my order confirmed?

Certainly! You can switch to our free self-pickup service at our Sale shop at any time. Once you've successfully collected your items, we'll refund the original shipping fee to your payment method.

Last updated on May 06, 2026