Order & Shipping

How long will it take to receive my order?

Why haven't I received updates from the tracking number?

Why the dispatch and pre-order time of Gunpla is so long?

Why should I place a pre-order instead of waiting for the in stock products?

How will you proceed a combination of in-stock and pre-order items in the same order?

What is "Temporarily Full" of the pre-orders? Can I make order again?

How accurate is the estimated time of arrival (ETA) listed on website?

Can I combine the shipment and any discount for the fee?

How to track my order?

Why my delivery was delayed by the carriers?